Service and Support Information

 

Rosen's normal operating hours are Monday - Thursday 8:00 AM - 5:00 PM and Friday 8:00 AM – 1:00 PM (Pacific Standard Time). We recommend that you first contact either the car dealership where you purchased your vehicle or the company who installed your system. They will be able to troubleshoot any issue you might be experiencing, advise what replacement parts or accessories you might need and provide removal and reinstallation assistance (labor costs may apply). If you are unable to obtain local service, please follow these instructions:

 

Order Replacement Parts and Accessories
1. Take a digital photo of your current system and replacement part needed.

2. Email your request and photo(s) to: info@rosenelectronics.com  along with a detailed description of the part or parts you require.

 

Warranty or Repairs
1. Take a digital photo of your current system.

2. Email your request and photo(s) to: service@rosenelectronics.com along with a detailed description of what the system is or isn't doing.

 

For Technical Support
Email the requested information below to: techsupport@rosenelectronics.com along with as much information about what the system is or isn't doing.

 

 

Click Here For Important Consumer Warranty Information

ORIGINAL EQUIPMENT VIDEO SYSTEMS
PLEASE NOTE:
To obtain service for original equipment video systems produced by Rosen Products, please click here.

 

Service and Support Post Warranty Repair Center

Rosen may be able to provide out-of-warranty repair service for your Rosen-branded product. If you need service, please follow these instructions and we will advise if the unit is reparable and an estimate of the repair cost.

 

Take a digital photo of your current system

 

Email your repair request and photo to: service@rosenelectronics.com  along with a detailed description of what the system is or isn't dong so we can do a basic analysis of the repair costs.

 

If the system is reparable, we will email you with a repair quote, a repair form and further instructions.

 

OWNERS MANUAL ARCHIVES

If you own a Rosen or necvox by Rosen system, not shown on this web site, click here to review a list of all available owners manuals.